FAQs

Do I have to order the whole season?

Not at all! Order for as many weeks as you want! You only need to order by the deadline to get in for the next week.

How much is a share?

Family Shares are $32 ($20 for limited income). Single shares are $20 ($12 for limited income).

How big is a share?

Family Shares feed 3-5 people/week.

Single Shares feed 1-2 people/week.

See our Share Options page for details.

How do I order using my SNAP card?

To order with SNAP, send us an email or call 440-707-6606.

You can also mail an order form if you prefer.
Mail to: City Fresh, PO Box 357, Oberlin, OH 44074.

Do I have to order the same size share the whole season?

Not at all! You can order whatever size you like whichever week you like. Just make sure your order is placed and payment received by the ordering deadline.

Do I have to pick up at the same location every week?

Shares can be picked up at alternate stops with advanced notice. You can change your location for future orders in your upcoming orders. Need help? Email us and we can make the change for you.

When is the ordering deadline?

Online orders are cut off after 11:59 pm 48 hours prior to the date of the stop.

• Orders for Tuesday stops must be placed by 11:59 pm the Saturday before.
• Wednesday stop orders must be placed by 11:59 pm the Sunday before.
• Thursday stop orders must be placed by 11:59 pm the Monday before.
• Friday stop orders must be placed by 11:59 pm the Tuesday before.

Orders by mail must be received one week in advance of the desired pick-ups.

I missed my share! What do I do?

Unclaimed shares are donated. If there is another stop later in the week, we may be able to hold your share to pick up at another location. Contact us immediately at info@cityfresh.org to make a stop change request. See a complete list of fresh stops and their times and days here.

What time is my pick up?

Fresh stops days, locations, and times can all be found under Locations on our website here.

How do I reset my password?

Request a password reset here.

I can’t remember my username!

Request your username here.

I can’t remember if I have an order this week or not.

You should receive an alert via email of your pickup the afternoon prior to pickup. You can also check your upcoming orders here.

How do I update my credit card?

Click “Order Online” then “Update my Account.” If you have a credit card on file, a button will be visible on that page that says “Forget stored credit card information.” Click that!

Is your produce organic?

Most of our produce is organic, but very little of it is certified. We work with a core group of mostly Amish farmers utilizing permaculture practices to grow intensely nutritious fruits and vegetables. We do not have access to organic tree fruit, however. The half-life of any chemicals used for fruit should have passed by the time of harvest.

How do I cancel my order?

Please contact us about cancellations. Shares can be moved from one date to a date in the future with advanced notice. Shares can be moved from one location to another with 48 hours notice.

If you wish to cancel all orders and be issued a refund, a processing fee may be applied.

I got an error when placing my order. What do I do?

Seeing a 505 Error when ordering usually means that your credit card on file has been declined. The card is automatically forgotten when this happens. You will be prompted to enter a new card when placing a new order. If you continue to have problems, contact us.